We are totally committed to using the best materials and the most modern construction methods for all of our customers. As a member in good standing of the Better Business Bureau and the Homebuilders’ Association, we do not cut corners to put profit before quality. For nearly three decades, we have stressed quality, quality, and quality. As you will see, our success is built on top notch materials, trusted suppliers, and proven construction methods. We are confident that you will agree with our many satisfied customers, that Southern Home Crafters and the homes we build are synonymous with enduring quality.

Standard Building Specifications

For nearly three decades, we have relied on satisfied customers to help us continue to grow.
We know that a satisfied customer is the very best advertising a company could hope for. To say thanks for our referrals, we offer current and past customers incentives and rebates. This program has worked well for our company, and we know that we will get referrals from people who are satisfied. Our company is 100% committed to complete customer satisfaction! From the time you sign your contract, during construction, and after you move into you new home, we are there for you.

We have a team of professional associates committed to helping you with questions or concerns at every step of the way. Once your contract is signed, you will have a salesperson to contact. He or she will be available, any day except Sunday, to meet your needs. This will be your primary contact in the pre-construction phase. Your salesperson will work closely with you to assure that everything is in order to immediately begin construction. When your home is ready for construction, you will have a pre-construction meeting with a professional construction manager. This person will be responsible for the day-to-day progress of your home and will be readily available to answer any questions you may have. During construction, your construction manager will be your primary contact and he or she will keep you updated on the status of your home. For your convenience, your construction manager has a secretary she is in contact with your construction manager thoughtout day, You will be furnished with our a toll-free number with a voice mailbox even if you need to leave messages after hours. Once you leave a message for your construction manager, he or she is immediately notified. This assures that you will be promptly contacted during construction process. Your salesperson will still be available, should you need to make contact for any reason. We know that good communication is a must. We’ve built our commitment to effective communication into the process. We work hard to be there for you at each and every step of the construction process.

When your home nears completion, you will be introduced to a staff member from our mortgage department. He or she will work with you during the final stages of construction to assure that everything will be in order for a quick and easy closing. During this period, a closing date is set and we will work closely with you to ensure that all documents and papers are ready to meet the closing date. As with the other phases, anyone in the company will be happy to meet or talk with you as you get ready to close and move into your new home. As an added measure of protection (to ensure that you are happy before, during, and after construction) we have a Customer Satisfaction Hotline. This toll-free number rings directly into the offices our Vice President. While we are proud to say we don’t receive many calls on this line, we feel good knowing that it is available to our customers if needed. This line is for you to speak to someone other than your primary contacts within our company. If you feel, at any time, that you could not honestly give us a good referral to a friend or neighbor, we want to know about it. As all of our customers learn, we are totally committed to customers’ satisfaction. We will not be happy until you are!